Returns & Refunds

Montessori Days · Here to help

Let’s make things right.

A clear next step, whether something arrived wrong or you have changed your mind.

14 daysContact us within 14 days of delivery
$15 label feeChange-of-mind returns · USD
No return feeApproved damaged or incorrect items

If your item arrives damaged or incorrect

Please email service@montessoridays.com within 14 days of delivery for damaged, defective, missing or incorrect items. Include your order number and clear photos of the item, packaging, shipping label and SKU label, where available.

After reviewing and approving your claim, we will arrange a replacement or refund, at our discretion, including applicable shipping costs. We cover return shipping for damaged, defective or incorrect items. Minor outer-packaging damage that does not affect the product is not a product defect.

If you have changed your mind

You may request a return within 14 days of delivery. Items must be unused, in their original condition and in their original packaging.

Contact us before sending anything back. Once approved, we provide a regional return address and a prepaid return label. For change-of-mind returns, including an item no longer needed or an incorrect size or color ordered, a $15 USD return-label fee is deducted from your refund.

Do not send a return to the address on the original shipping label, manufacturer or shipping hub. Please use only the return instructions provided by our team.

How your refund works

  1. Contact our team and receive return approval.
  2. Attach the supplied label and drop off the parcel or arrange pickup if supported by the carrier.
  3. We inspect the returned item and notify you whether the refund is approved.
  4. Approved refunds go back to your original payment method. Please allow a few business days for your payment provider to display the credit.

Gift cards are non-refundable. If a refund has not appeared, check your account and contact your payment provider, then email us if you still need help.

Address issues and delivered parcels

Please check your delivery address carefully. If an incorrect or incomplete address prevents delivery, contact the carrier to arrange redelivery; we do not accept responsibility for customer-provided address errors.

If tracking shows delivered but you cannot find your parcel, check with household members, neighbors and your local delivery office. We do not accept responsibility for theft after confirmed delivery. Contact us if you need help reviewing the tracking information.

Order changes and important details

You may request an address change or cancellation within 12 hours of placing your order. After that, we cannot guarantee a change.

Requests submitted more than 14 days after delivery or outside the conditions above may be declined. These policy conditions do not limit any consumer rights that cannot be excluded under applicable law.